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Frequently Asked Questions
Find answers to common questions
Orders are processed within 8-11 business days. We ship via Aramex throughout South Africa. You'll receive tracking information once your order ships.
We offer a 30-day return window for unused and unopened items. Please note that for hygiene and safety reasons, dental products cannot be returned once opened. You also have a 7-day cooling-off period for online purchases under South African consumer protection law.
All products come with a 6-month implied warranty for defective goods under the South African Consumer Protection Act. If you receive a defective item, please contact us within 30 days with proof of purchase and we'll arrange a replacement or refund.
We collect personal information only for order processing, delivery, and customer communication. Your data is never shared with third parties without your consent. We comply with South African privacy laws and use secure encryption to protect your information.
You have the right to access, correct, or delete your personal information at any time. To exercise these rights, please contact us with your request and proof of identity. We'll respond within 30 days of receiving your request.
Yes, for health and safety reasons, opened or used dental products cannot be returned or refunded. This includes toothbrushes, floss, and other oral care items that have been used. Unopened items in original packaging can be returned within 30 days for a full refund.
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