Shipping policy

Shipping Policy

BrightMollar

Last updated: 11 March 2026

This Shipping Policy outlines how orders placed with BrightMollar are processed, shipped, and delivered. By placing an order through our website, you agree to the terms described below.

1. Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday to Friday, excluding public holidays in South Africa.

During peak periods, promotions, or holidays, processing times may be slightly longer.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking details.

2. Shipping Carrier

BrightMollar partners with Aramex, one of South Africa’s trusted courier providers, to deliver orders safely and efficiently.

All shipments are handled by Aramex’s professional courier network.

3. Estimated Delivery Times

South Africa (Domestic Shipping)
Estimated delivery times depend on your location:

Major Cities: 1–3 business days
Regional Areas: 2–4 business days
Remote Locations: 3–6 business days

Delivery time estimates begin after the order has been dispatched, not from the time the order is placed.

Please note that delivery times are estimates only and may vary depending on courier operations, weather conditions, or logistical delays.

4. Shipping Fees

Shipping costs are calculated at checkout based on:

Delivery location
Package size and weight
Courier service rates

From time to time, BrightMollar may offer promotional free shipping offers, which will be clearly displayed on our website when applicable.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email.

You can use this number to track your parcel through the Aramex tracking system.

Please allow up to 24 hours for tracking updates to appear after shipment.

6. Delivery Address Responsibility

Customers are responsible for providing accurate and complete delivery information when placing an order.

BrightMollar cannot be held responsible for delays, failed deliveries, or additional charges resulting from:

Incorrect shipping addresses
Missing contact details
Unavailable recipients at the time of delivery

If a parcel is returned due to incorrect information, customers may be required to pay additional shipping fees for re-delivery.

7. Failed Deliveries

If delivery cannot be completed, the courier may:

Attempt delivery again, or
Contact the recipient to arrange a suitable delivery time

If a parcel is returned to BrightMollar due to repeated failed delivery attempts, the customer may be responsible for additional shipping charges to resend the parcel.

8. Delays Outside Our Control

While we aim to ensure timely deliveries, delays may occur due to circumstances beyond our control, including:

Courier operational delays
Severe weather conditions
National holidays or peak shopping periods
Security or logistical issues

BrightMollar will not be liable for delivery delays caused by third-party courier services.

9. Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact our support team within 48 hours of the expected delivery date.

We may request:

Photographs of the package and contents
Your order number
Delivery information

BrightMollar will work with Aramex to investigate the issue and determine the appropriate resolution.

10. Delivery Confirmation

Once a parcel has been marked as delivered by the courier, BrightMollar is not responsible for packages that are lost or stolen after delivery.

Customers are encouraged to ensure someone is available to receive the parcel at the delivery address.

11. Shipping Restrictions

BrightMollar currently ships within South Africa only.

We reserve the right to refuse or cancel orders where delivery cannot be completed due to logistical or regulatory limitations.

12. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

BrightMollar Support
Email: brightmollar26@gmail.com